"91 % of non-complainers just leave
and 13% of them tell 15 more people about their bad experience" -Forbes

Here's what you have to gain:


Customer Lifetime Value CLV

Greater customer lifetime value


Customer Retention, Customer Churn

Increased customer retention


Customer Insights, Customer Feedback

Customer experience insights


Your opportunities:

Pre-Engage customers who want to complain and give them the opportunity to do so.

Simplify claims processes while increasing touch points in order to provide a smoother customer journey.

Expand and improve feedback-gathering processes to maximize actionable information from your customers.

Constantly educate consumers so that they leave every interaction feeling valued and fulfilled.